Refund policy

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Returns & Refunds


Due to the perishable nature of our products, we are unable to accept returns once items have been delivered, except where goods are faulty, damaged, not as described, or incorrect.

This does not affect your statutory rights under UK consumer law.

Faulty, damaged, or incorrect items

Under the Consumer Rights Act 2015, you are entitled to a refund or replacement if goods are faulty, damaged, not as described, or unfit for purpose.

If your order arrives in this condition, please contact us within 48 hours of delivery at [your email address], including:

  • your order number
  • a description of the issue
  • clear photos where possible

Once confirmed, we will offer a replacement or a refund, depending on the circumstances.

Perishable goods & change of mind

Under the Consumer Contracts Regulations 2013, the usual 14‑day right to cancel does not apply to goods that are liable to deteriorate or expire rapidly, including perishable food and drink.

For this reason, we cannot accept returns or issue refunds for:

  • change of mind
  • failure to follow storage instructions
  • goods that have been opened or consumed

Delivery issues

If your order is delayed, lost, or arrives in an unacceptable condition due to courier handling, please contact us as soon as possible so we can investigate and resolve the issue.

Refund processing

Approved refunds will be processed to the original payment method within 5–10 working days, depending on your bank or payment provider.

Contact

If you have any questions or concerns about your order, please contact us at:

Email: [your email address]
We aim to respond within 1 working day.