Shipping policy

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Shipping Policy

Shipping Locations

We currently ship within the United Kingdom only.

If you’re outside the UK and interested in our products, please contact us before ordering.

Order Processing

Orders are typically processed within 1–2 working days.

Because our products are perishable, orders are shipped on specific dispatch days to ensure freshness and minimise time in transit. Orders placed outside of these windows may ship on the next available dispatch day.

You’ll receive a confirmation email once your order has been dispatched.

Delivery Method

All orders are shipped using a tracked delivery service suitable for chilled products.

Delivery timeframes are estimates and may vary depending on location and courier performance. While we do our best to ensure prompt delivery, we cannot guarantee exact delivery times.

Refrigeration & Storage on Delivery

Our products are chilled, perishable items.

Upon delivery, you must:

  • Refrigerate the shots immediately, or
  • Place them in the freezer if you intend to store them for longer

Failure to refrigerate promptly may affect product quality and safety.

Freezing & Thawing

Our shots are suitable for freezing.

If frozen, we recommend thawing 3–4 shots at a time in the fridge.
Once thawed, keep refrigerated and consume within 3 days.
Do not refreeze once thawed.

Natural separation may occur — this is normal. Shake well before drinking.

Missed Deliveries

If a delivery attempt is missed and the parcel is left unrefrigerated for an extended period, we may be unable to offer a refund or replacement.

Please ensure someone is available to receive the delivery, or select a delivery option that allows safe receipt.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or in poor condition, please contact us within 48 hours of delivery at Support@shotsofvalour.com, including:

  • your order number
  • a description of the issue
  • clear photos where possible

We’ll investigate and resolve the issue as quickly as possible.

Delivery Issues

If your order is delayed, lost, or appears to have been mishandled by the courier, please contact us as soon as possible so we can raise the issue and assist.

Contact

If you have any questions about shipping, please contact us at:

Email: Support@shotsofvalour.com