Cancellation policy

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Purchase Options & Cancellation Policy

One‑Off Purchases

One‑off purchases are charged at the time of checkout and dispatched according to our shipping schedule.

Due to the perishable nature of our products, one‑off orders cannot be cancelled once they have been processed or dispatched.

If you need to amend or cancel an order, please contact us as soon as possible after ordering. We’ll do our best to help, but cancellation is not guaranteed once preparation has begun.

This does not affect your statutory rights if goods are faulty, damaged, or incorrect.

Subscription Purchases

If you purchase a subscription, you will receive products on a recurring basis at the frequency selected at checkout.

Managing or cancelling your subscription

You can:

  • pause
  • skip
  • or cancel

your subscription at any time via your customer account before the next scheduled billing date.

Changes made after the billing date may apply to the following cycle.

Cancellation timing

To avoid being charged for your next delivery, subscriptions must be cancelled 7 days before the next billing date shown in your account.

Once a subscription order has been billed and prepared for dispatch, it cannot be cancelled or refunded, due to the perishable nature of the products.

Cooling‑off period

Under the Consumer Contracts Regulations 2013, the usual 14‑day cooling‑off period does not apply to goods that are liable to deteriorate or expire rapidly, including perishable food and drink.

However, you may cancel a subscription at any time before an order is billed, with no penalty.

Faulty or incorrect items

If a subscription or one‑off order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or refund in line with your statutory rights.

Price changes

Subscription prices are locked in at the time of billing. Any future price changes will be clearly communicated in advance and will apply only to future orders.

Contact

If you need help managing your purchase options or subscription, please contact us at:

Email: support@shotsofvalour.com